SHIPPING & RETURNS
At Zeeke Tools, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have the right to cancel or return it under the following conditions:
Right to Cancel
You have the right to cancel your order at any time from the moment your order is placed with us, and within 14 days of the date of delivery to you.
If your item is faulty or you’re not completely satisfied with your purchase, you can return it for an exchange or refund.
Return Conditions
To be eligible for a return, your items must:
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Be returned within the 14-day period.
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Be unused and in their original packaging.
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Be in as-new condition.
Please note that all items are returned at your own risk. We recommend using a tracked or recorded delivery method when returning your goods. We are unable to process refunds or exchanges for items that we have not received.
Refund Process
Once we have received and inspected your return, and if your return is approved, we will process your refund using the same payment method you used for the original purchase.
Faulty Goods
Customers are entitled to a full refund or replacement for faulty goods up to 30 days after purchase. If you notify us of a problem with the goods within 30 days of delivery, you have the right to:
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Reject the goods and receive a full refund.
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Request a replacement.
Please note that faults caused by customer negligence will not be eligible for a refund or replacement. Only manufacturing faults will be considered.
If an item is found to be faulty, please email details and photos to support@zeeketools.com before returning your items.
How to Return
To initiate a return, please contact our customer service team at support@zeeketools.com with your order details. We will provide you with instructions on how to proceed with your return.
Contact Us
If you have any questions about our Returns Policy or need assistance with a return, please contact us at:
Email: Sales@zeeketools.co.uk
Phone: 07972575836
We are here to help and ensure your experience with Zeeke Tools is a positive one!